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Business Travel in a COVID-19 World

Business Travel in a COVID-19 World is different. Nothing seems normal in a pandemic and travel is no exception. As the economy reopens and we all move forward, it’s time to travel again. Business needs to travel for a variety of reasons including company growth, customer visits, internal company meetings, etc. I flew with Air Canada from Toronto to Montreal on July 16, 2020. Here is what a business trip looks like right now:

Business Travel in a COVID-19 World – Toronto Pearson Airport

There are more people travelling than you might think. On the day I flew, there were 15,000 passengers moving through Toronto Pearson. Airport parking was busy with 2 floors full and several other floors with minimal space. As you walk into the terminal, you will need your mask on. You’ll also be stopped by security to confirm that you are a traveller (only travellers are allowed into the airport). The terminal does not look busy, but travel activity is growing week by week. Toronto Pearson has initiated a “Healthy Airport” program in response to COVID-19. This includes anti-bacterial fogging, UV cleaning technology, enhanced sanitization, and physical distancing measures. As you make your way to check-in, you will notice these measures throughout the terminal.

airport seat spacing

Check-in and Security

Advanced check-in is now more important than ever. If your flight is busy (70% or more), and you prefer to travel on a different flight, you will have an option to change to another flight operating within three days or to the next available flight without additional fees. Touch-free check-in at select airports includes seamless TouchFree Bag Check service. During mobile check-in, select the number of checked bags, print your bag tags from dedicated kiosks, and then drop off your bags at the TouchFree Bag Drop.

You’ll see physical distancing measures in place as you line up for security, with decals every two metres on the floor. As you walk up to security, your temperature will be taken by airport personnel. You now scan your own boarding pass at security and proceed through inspection. Hand sanitization stations are available at security screening and throughout the airport.

airport check in

Airport Lounges and Pre-Flight

If you have access to an Air Canada airport lounge, you’ll be happy to know that they have re-opened. Seating has been readjusted to provide social distancing. Food comes in a snack box and drinks are handed to you by an attendant. There are also washroom attendants. As you make your way to your departure gate, some restaurants are open and seating at the gate has been adjusted with social distancing. There are more people travelling than you would expect but there is still plenty of room for physical distancing throughout the terminal.

Boarding and On the Plane

The number of boarding zones has increased (8 for my flight). There are fewer travellers in each zone with boarding by window then aisle and from back to front of the plane. At boarding, you’ll show your ID and boarding pass. But you’ll be asked to pull back your mask so that the agent can see your face vs. the picture on your ID. As you board the plane, you’ll be handed the Clean Care Kit (if you are flying Air Canada). The Kit includes a mask, antiseptic wipes, hand sanitizer, gloves, water bottle, a headset, and a snack. Seating is spaced out as much as possible. Given current travel activity, it would be odd to have someone beside you.  Announcements on board will always remind you of COVID protocols including wearing your mask over your mouth and nose (unless eating or drinking).

clean care kit

At Montreal Airport

There are 3 security entrance points at Montreal Airport. As you enter, you will be required to sanitize your hands and have your temperature taken by infrared thermometer. Virtually every airport, including Montreal, follows updated COVID specific health and safety protocols. You are encouraged to use mobile check-in; you must wear a face mask; physical distancing measures are in place; and enhanced sanitization processes are ongoing.

Business Travel in a COVID-19 World – Summary

With the many biosafety protocols and procedures in place for travel, it quite frankly feels safer to travel than to buy groceries. It felt great to travel again as it seemed to for everyone else on the plane. The travel industry has spent considerable time and effort in developing new procedures to build trust and confidence- and it works! It really is time to travel. And business travel needs to happen to facilitate economic growth. Updated travel guidelines and procedures are the new norm and we are all ready for takeoff!

Feel free to reach out for more information and to inquire about an updated travel program with Plus Travel Group.

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