You need full control of your travel program to maximize service and savings to achieve your goals. Our custom travel programs control costs, lets you know where your travellers are going, and provides support for them in all circumstances.
You’re likely familiar with the frustrations of travel – dealing with long lines, missed flights, and busy airports. Since 1978, Plus Travel Group has specialized in reducing the frustrations of travelling while optimizing corporate travel programs to realize true cost savings. A few ways we can help you:
We provide the highest calibre of personalized client care in the industry. Not only do we fight for you if anything goes wrong, we will help you to realize true cost savings without any hidden fees.
We’d love to show you how we can assist you to achieve your goals.
Plus Travel Group can help! As corporate travel moves forward, there are many changes for travellers. Here’s what you need to know.
Enjoy premium personalized service with a dedicated Senior Plus Travel Group Corporate Travel Counsellor assigned to you for support with all bookings, as well as a customized online booking tool in accordance with your travel policy.
Secure real savings for your business through our supplier relationships, available discounts, and analysis of spend patterns and travel behaviour. Individual rewards programs for travellers are still maintained with all of our programs.
Ensure compliance with your company’s travel policy. Approvals for out of policy bookings are no problem, as we always ensure compliance with your company’s travel policy, whether bookings are made through an agent or online.
Risk management for corporate travel has never been more important. Our duty of care services help you control risk and ensure that your business travellers are safe and taken care of when delays, cancellations or emergencies occur.
You will be assigned a dedicated Senior Corporate Travel Counsellor (along with a dedicated back-up Counsellor) that will act as your personal travel assistant and provide support on all bookings. We contact airlines directly so you don’t have to!
Concur is the leading provider of Corporate Travel booking engines and our choice as a premium corporate booking tool option. It is an end-to-end travel and expense solution with integrated air, hotel, and car rental content. Maintain your travel policy and manage your carbon footprint inside!
Actionable management report and data analysis is a critical component of an effective corporate travel program. Our expert Account Managers are trained to find the opportunities hidden in your data. We can provide detailed reports of true cost savings realized from your Plus Travel Group corporate travel program.
At Plus Travel Group, we pride ourselves on providing prompt and efficient service. We hold our experienced dedicated travel consultants to world class service standards, and allocate resources based on meeting these and other key performance indicators.
You will be assigned a Dedicated Senior Corporate Travel Counsellor (along with a dedicated back-up Counsellor) that will act as your personal travel assistant and support on all bookings. Our senior consultants will take care of every aspect of the travel reservation process includingitinerary & air fare research, travel policy compliance, quality control, reservations, & ticketing, etc. Employees will communicate their travel needs via direct line and/or e-mail to your dedicated consultants who will, in turn, provide the services. All of our agents have a minimum experience of 10 years in the industry and they are all certified by TICO (the Travel Industry Council of Ontario). Concierge/VIP services are also available for our clients.
Plus Travel Group also provides 24-hour travel assistance. Agents are located across various time zones, ensuring best coverage. Our service providers understand the North American marketplace and are available after hours and also provide road side assistance if needed.
Concur is the leading provider of Corporate Travel booking engines and our choice as the best online booking tool option. It is anend-to-end travel and expense solution with integrated air, hotel, and car rental content. It counts more than 300 of the Fortune 500 as clients.
As a Travel Certified TMC and SAP Concur Partner; Plus Travel Group specializes in the implementation, training, service and maintenance of the travel program. Our in-house Concur Experts are here to provide a personalized Concur experience.
While the industry average online adoption rate is 50%, the Plus Travel Group client average trends over 75%. Our account management teamand technology specialists are fully versed in Concur and successfully support small to large clients with 85%+ adoption. We have achieved significant andabove average adoption due to our program support and the positive reviews of Concur itself.
Reservation Processing and Quality Control – CQM (Complete Quality Manager) is your ultimate quality assurance on each and everyreservation. This guarantees each reservation (agent and online) must be 100% accurate with the information on your travellers’ profiles and also fully compliant with your corporate policy.
To ensure your travelers have a seamless experience while in transit, they will receive timely email alerts when flights are delayed, cancelled or a when a gate change has occurred. Travellers will also receive an email notification the minute they are eligible to check-in; and travellers will be able to have their calendars synced with our e-itinerary which includes useful links such as:
Our reporting and data delivery is constructed around:
This empowers you to better manage your travel budgets by monitoring policy and contracts, reconciling travel spend and analyzing results. Access to this system is controlled by encryption and limited, refreshed password protection. Delivery is via email or company log-in.
Choose from over 800 custom management report templates to ensure you’re getting the data you need to help you manage your travel program! Plus Travel Group will provide you with any report, any detail at any time. Reports can be auto delivered on a weekly, monthly, quarterly basis as required, all at no cost to you.
Plus Travel Group’s Account Managers are trained to
recognize the trends and opportunities that lie within your data. They will
provide you with actionable insights on a regular basis to ensure your travel
program is running at an optimal level. A customized reporting package
will be delivered monthly along with any areas of opportunity that your Account
Manager has identified. It is the role and responsibility of the Account
Manager to strategically manage the relationship. They will function as a
single point of accountability, responsible for driving forward account
development, both on a strategic and granular level. During the
implementation period, your Account Manager will work with you to craft a
program that includes continuous improvement, a communication plan, and agreed
Your Account Manager will execute and handle supplier
negotiations on your behalf, to secure exclusive discounts for your company.
Plus Travel Group’s Account Management also provides an
Executive Sponsor. A Senior Executive Sponsor provides leadership,
program input, ultimate accountability and executive representation, ensuring
rapid response and direct communication. Your Account Manager will always
serve as your single point of contact for your program and will report to the
Senior Executive Sponsor regarding all aspects of the program.
Over the last 5 years and beyond, this structure has been
proven with 95%+ client retention and insightful client account reviews.
A managed travel program isn’t just about cost management; it’s also about your organization providing the required duty of care for yourtravelling employees. Managed travel programs can help you keep track of where your employees are, while staying on top of emerging risks.
Through policy enforcement, advice, alerts and monitoring, we help ensure safer, more secure travel for your employees. Our E-traveltracker technology is designed for compliance with duty of care responsibility and liability protection, such as:
•Ability to easily locate and contact travelers at risk•Dashboard provides travel, security and other management tools with a singlesnapshot of alerts that displays at risk employees•Includes contact information for travellers affected by a specific alert
During a natural disaster or crisis beyond our control, we assign a single point of contact and be accessible 24/7 to assist with activities such as confirming traveller lists, calling travellers to confirm safety or accommodate flight changes, when required, and/or oversee the operations team to ensure the situation is handled appropriately.
Duty of care also revolves around ensuring your travellers are prepared and know what to expect when travelling abroad. Our E-Travel Advisories provide information on 30 categories travellers need to know before they travel, for example:
•Entry Requirements (Visa, Passport)•Travel Alerts (Protests, Natural Disasters, Strikes, etc.)•Health &Medical Requirements•Embassy/Consulate Contact Info•Local Laws, Customs•How To Call Canada•Climate Information•Currency•Electricity•Public Holidays•Driving Regulations•Business/Banking Hours•Shopping•Tipping•Local Cuisine
Plus Travel Group is uniquely positioned to offer the clout
of a global network aligned with a local agency of travel management
specialists — all working for you to provide the best travel alternatives, the
optimum in cost-containment, and the highest caliber of service.
Listed below are a number of extra services that Plus Travel
Group can provide to assist with groups: