We do not operate as a call center! We are all about premium personalized service. You will be assigned a Dedicated Senior PLUS Travel Group Corporate Travel Counsellor (along with a dedicated back-up Counsellor)that will act as your personal travel assistant and support all bookings. For those wanting to self-book online, we also offer an online booking tool which is customized in accordance with your travel policy.
We leverage our supplier relationships to secure perks and savings for your business. We immediately review/implement available/applicable at source discounts with all major/preferred air carriers. Additionally, we will leverage our reporting to analyze your spend patterns and travel behavior to make sure you are maximizing your savings. Any individual rewards programs that your travelers may be part of on a personal level are also applicable with our program!
Bookings are fully compliant with travel policy, preferred supplier agreements (if applicable) and specific guidelines for each traveler group. During implementation, we work with you to ensure your policy is enforced and monitored. Require approvals for out of policy bookings? No problem, whether your travelers are booking through an agent or online – we always ensure compliance with your company’s travel policy.
At Plus Travel Group, we pride ourselves in being able to
answer 85% of calls within 30 seconds. We hold our experienced dedicated
travel consultants to world class service standards, and allocate resources
based on meeting these and other key performance indicators.
You will be assigned a Dedicated Senior Corporate Travel
Counsellor (along with a dedicated back-up Counsellor) that will act as your
personal travel assistant and support on all bookings. Our senior consultants
will take care of every aspect of the travel reservation process including
itinerary & air fare research, travel policy compliance, quality control,
reservations, & ticketing, etc. Employees will communicate their travel
needs via direct line and/or e-mail to your dedicated consultants who will, in
turn, provide the services. All of our agents have a minimum experience
of 10 years in the industry and they are all certified by TICO (the Travel
Industry Council of Ontario). Concierge/VIP services are also available for our
Plus Travel Group also provides 24-hour travel assistance
operated by TASS, our Canadian based service partner. Agents are located across
all time zones, ensuring best coverage. This service is supported by Canadian
agents, understanding the North-American marketplace and can source and offer
best fares/rates via various distribution channels (web, GDS, etc.). Plus
Travel Group meets quarterly with TASS management to review service levels and operations.
Concur is the leading provider of Corporate Travel booking
engines and our choice as the best online booking tool option. It is an
end-to-end travel and expense solution with integrated air, hotel, and car
rental content. It counts 305 of the Fortune 500 as clients.
As a Concur preferred travel agency; Plus Travel Group
specializes in the implementation, training, service and maintenance of the
travel program. We have a team of 3 in-house Concur Experts.
While the industry average online adoption rate is 50%, the
Plus Travel Group client average trends over 75%. Our account management team
and technology specialists are fully versed in Concur and successfully support
small to large clients with 85%+ adoption. We have achieved significant and
above average adoption due to our program support and the positive reviews of
Reservation Processing and Quality Control – CQM (Complete
Quality Manger) is your ultimate quality assurance on each and every
reservation. This guarantees each reservation (agent and online) must be 100%
accurate with the information on your travellers’ profiles and also fully
compliant with your corporate policy.
To ensure your travelers have a seamless experience while in
transit, they will receive timely email alerts when flights are delayed,
cancelled or a when a gate change has occurred. Travellers will also receive an
email notification the minute they are eligible to check-in; and travellers
will be able to have their calendars synced with our e-itinerary which includes
useful links such as:
Our reporting and data delivery is constructed around
pre-trip (i.e., for cost avoidance), during-trip (security and traveler
tracking) and post-trip (policy exceptions, spend analysis) reporting. It
empowers you to better manage your travel budgets by monitoring policy and
contracts, reconciling travel spend and analyzing results. Access to this
system is controlled by encryption and limited, refreshed password protection.
File delivery formats include PDF, Excel, Excel Data, Word, Rich-Text and XML.
Delivery is via email or company log-in.
Choose from over 800 custom management report templates to
ensure you’re getting the data you need to help you manage your travel
program! Plus Travel Group will provide you with any report, any detail
at any time. Reports can be auto delivered on a weekly, monthly,
quarterly basis as required, all at no cost to you.
Plus Travel Group’s Account Managers are trained to recognize the trends and opportunities that lie within your data. They will provide you with actionable insights on a regular basis to ensure your travel program is running at an optimal level. A customized reporting package will be delivered monthly along with any areas of opportunity that your Account Manager has identified. It is the role and responsibility of the AccountManager to strategically manage our client relationships. They will function as a single point of accountability, responsible for driving forward account development, both on a strategic and granular level. During the implementation period, your Account Manager will work with you to craft a program that includes continuous improvement, a communication plan, and agreed upon expectations.
Your Account Manager will execute and handle supplier negotiations on your behalf, to secure exclusive discounts for your company.
Plus Travel Group’s Account Management also provides an Executive Sponsor. A Senior Executive Sponsor provides leadership,program input, ultimate accountability and executive representation, ensuring rapid response and direct communication. Your Account Manager will always serve as your single point of contact for your program and will report to the Senior Executive Sponsor regarding all aspects of the program.
Over the last 5 years and beyond, this structure has been proven with 95%+ client retention and insightful client account reviews.
A managed travel program isn’t just about cost management;
it’s also about your organization providing the required duty of care for your
travelling employees. Managed travel programs can help you keep track of where
your employees are, while staying on top of emerging risks.
Through policy enforcement, advice, alerts and monitoring,
we help ensure safer, more secure travel for your employees. Our E-travel
tracker technology is designed for compliance with duty of care responsibility
and liability protection, such as:
•Ability to easily locate and contact travelers at risk
•Dashboard provides travel, security and other management tools with a single
snapshot of alerts that displays at risk employees
•Includes contact information for travellers affected by a specific alert
During a natural disaster or crisis beyond our control, we
will assign a single point of contact and be accessible 24/7 to assist with
activities such as confirming traveller lists, calling travellers to confirm
safety or accommodate flight changes, when required, and/or oversee the
operations team to ensure the situation is handled appropriately.
Part of duty of care also revolves around ensuring your
travellers are prepared and know what to expect when travelling abroad. Our
E-Travel Advisories provide information on 30 categories travellers need to
know before they travel, for example:
•Entry Requirements (Visa, Passport)
•Travel Alerts (Protests, Natural Disasters, Strikes, etc.)
•Health &Medical Requirements
•Embassy/Consulate Contact Info
•Local Laws, Customs
•How To Call Canada
Plus Travel Group is uniquely positioned to offer the clout
of a global network aligned with a local agency of travel management
specialists — all working for you to provide the best travel alternatives, the
optimum in cost-containment, and the highest caliber of service.
Listed below are a number of extra services that Plus Travel
Group can provide to assist with groups:
We are thrilled to have you! Learn how we help businesses like yours save time and money while also identifying efficiencies and complying to your travel policy.