In recent years, a movement has begun. It’s a movement that takes consumers away from large, impersonal companies and introduces them to the people doing business in their very own cities. PLUS Travel Group is 100% Canadian owned and operated. They are very proud to be one of the only fully Canadian Travel Management Companies out there and they’ve gone to great lengths to achieve this status.
When a consumer supports his local business owners, they enjoy benefits they can’t possibly get from a national chain. Here are some top reasons to support PLUS Travel Group:
Better Customer Service
If you’ve ever dealt with a large travel management company, chances are you are calling into call center environment and getting a different agent each time and/or you’re paying a premium for dedicated service. Even when you speak to a travel agent, that person is so far removed from the decision-making process, there’s little concern that the company will lose you as a customer.
At PLUS Travel Group, the business owners are directly connected to every employee in the company and they have a vested interest in ensuring your travel program is successful. That leads to a personal approach that means any problem you have is taken seriously. Dedicated service is the standard model at PLUS Travel Group and you are provided with the direct contact information of a senior corporate travel consultant. Even their after-hours is Canadian-based making for a seamless booking experience.
Same If Not Better Savings Potential
PLUS Travel Group prides itself on it’s partner/vendor relationships both locally and abroad. They are prepared to pick up the phone to see if they can save you money on airline change fees, to negotiate bulk discounts on your behalf and to ensure you are leveraging all the airline corporate rewards programs available. Their hotel content is vast with over 100k properties to choose from and they also bring car rental and parking discounts to the table for their clients.
Enhanced Account Management
Do you have a dedicated Account Manager trained on analytics and to find the story/opportunities in your travel data? Many Account Managers of large travel management companies are assigned many accounts – making it difficult to provide stellar service to each client. The unfortunate symptom of this is of course missed savings and efficiency opportunities. At PLUS Travel Group, your Account Manager is supported by a team to ensure all travel data and reporting is accurate and presented in a way that’s easy for the customer to digest. They also analyse your data and bring forward any areas of opportunity to your attention on a monthly basis. Anyone can push a button and run a report – the real value lies in a travel companies ability to find the opportunities in your data and present them to you in a timely manner, so you can act quickly and stop the leakage.
More Personalized Service
Having the owner nearby also means that owner personally knows your account. In fact, at PLUS Travel Group they assign an Executive Sponsor to your account to ensure you always have direct access to the top.
Supporting local has benefits beyond mere convenience. When you support local business owners, you get a better level of service, as well as helping make your community a better place to live.
Ready for the local experience? Contact us today to schedule a no strings attached call to discuss further.