At Plus Travel Group, we pride ourselves in being able to answer 85% of calls within 30 seconds. We hold our experienced dedicated travel consultants to world class service standards, and allocate resources based on meeting these and other key performance indicators.
You will be assigned a Dedicated Senior Corporate Travel Counsellor (along with a dedicated back-up Counsellor) that will act as your personal travel assistant and support on all bookings. Our senior consultants will take care of every aspect of the travel reservation process including itinerary & air fare research, travel policy compliance, quality control, reservations, & ticketing, etc. Employees will communicate their travel needs via direct line and/or e-mail to your dedicated consultants who will, in turn, provide the services. All of our agents have a minimum experience of 10 years in the industry and they are all certified by TICO (the Travel Industry Council of Ontario). Concierge/VIP services are also available for our clients.
Plus Travel Group also provides 24-hour travel assistance operated by TASS, our Canadian based service partner. Agents are located across all time zones, ensuring best coverage. This service is supported by Canadian agents, understanding the North-American marketplace and can source and offer best fares/rates via various distribution channels (web, GDS, etc.). Plus Travel Group meets quarterly with TASS management to review service levels and operations.